Term and Conditions

Welcome to Wolf-Garden Shop! These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our premium gardening products. By accessing this website and placing an order, you accept these terms in full.

1. Our Commitment to You

At Wolf-Garden Shop, we’re passionate about helping gardening enthusiasts cultivate beautiful outdoor spaces. We commit to:

• Providing high-quality gardening tools, plants, and accessories
• Processing your orders with care and attention
• Maintaining transparent communication about our products and policies
• Respecting your rights as a valued customer

2. User Responsibilities

When using our website and services, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Use the website only for lawful purposes
• Not reproduce, duplicate, copy or resell any part of our website without permission
• Comply with all applicable local laws regarding online purchases and plant importation
• Ensure that any plants you order are permitted in your country/region

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our gardening products including:

• Plants: Perennials, shrubs, bamboos, grasses, bonsai, climbers, conifers, and fruit bushes
• Tools: Cutting tools, digging tools, children’s tools, automatic watering systems
• Accessories: Garden hoses & reels, trellis & screening, gloves & kneelers, eco-friendly pots
• Supplies: Flower seeds, garden treatments, connectors & accessories

While we strive for accuracy, slight variations in plant size, color, or tool specifications may occur.

3.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we’ll notify you promptly and offer alternatives or a refund.

3.3 Restricted Items

Due to international regulations, some plants may be restricted in certain countries. It’s your responsibility to check import regulations before ordering.

4. Ordering and Payment

4.1 Placing an Order

By placing an order, you:

• Offer to purchase products at the listed prices
• Confirm all information provided is accurate
• Authorize us to charge your payment method

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We don’t store your full payment details on our servers.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions, though this won’t affect confirmed orders.

5. Shipping and Delivery

5.1 Processing Time

We carefully prepare all orders within 1-2 business days of receiving your payment.

5.2 Shipping Options

Note: Delivery times are estimates and may vary based on location and customs processing.

5.3 Delivery Areas

We ship worldwide except to some Asian countries and remote regions. If your location isn’t serviced, we’ll notify you after order placement.

6. Returns and Refunds

6.1 Return Policy

If unsatisfied, you may return most items within 15 days of delivery, provided:

• Items are unused and in original packaging
• You have the original receipt/proof of purchase
• You initiate the return within 15 days

6.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Live plants (unless damaged or incorrect)
• Opened seed packets
• Used gardening tools
• Opened garden treatments

For damaged live plants, contact us within 48 hours of delivery with photos.

6.3 Return Process

1. Email [email protected] within 15 days with your order details
2. We’ll provide return authorization and instructions
3. Package items securely in original packaging
4. Ship to: Wolf-Garden Shop, 68 White Hart Ln, Chelmsford, GB CM8L 8OQ

6.4 Refunds

• Processed within 5 business days of receiving your return
• Issued to original payment method
• Original shipping fees are non-refundable unless the return is due to our error

7. Intellectual Property

All content on this website (text, images, logos, product descriptions) is the property of Wolf-Garden Shop and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without permission
• Use our branding or product images for commercial purposes
• Reverse engineer or copy our website design

8. Liability Limitations

8.1 Product Use

Wolf-Garden Shop isn’t liable for:

• Plant performance as growing conditions vary
• Misuse of gardening tools
• Allergic reactions to plants or materials

8.2 Website Use

We strive to maintain website availability but aren’t liable for:

• Temporary unavailability due to technical issues
• Any loss or damage from website use
• Content accuracy of third-party links

9. Governing Law

These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of English courts.

10. Changes to Terms

We may update these terms periodically. Continued use of the site after changes constitutes acceptance of the new terms.

11. Contact Us

For questions about these Terms and Conditions, please contact:

Wolf-Garden Shop
68 White Hart Ln
Chelmsford, GB CM8L 8OQ
Email: [email protected]