Shipping & Returns

At Wolf-Garden Shop, we’re committed to delivering premium gardening products to enthusiasts worldwide with the same care we’d give our own gardens. Below you’ll find all the details about our shipping and returns processes designed to make your gardening experience as smooth as possible.

Shipping Information

Order Processing

We carefully prepare all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to suit your needs:

Note: Delivery times are estimates and may vary slightly depending on your location and customs processing. We currently ship worldwide except to some Asian countries and remote regions.

Our Returns Policy

We stand behind the quality of our gardening products. If you’re not completely satisfied with your purchase, you may return most items within 15 days of receiving your order.

Eligibility for Returns

To qualify for a return or exchange:

• Items must be unused and in their original packaging
• Returns must be initiated within 15 days of delivery
• The original receipt or proof of purchase is required

How to Return an Item

Our returns process is simple and gardener-friendly:

Step 1: Contact Our Team

Email [email protected] within 15 days of receiving your order with:

• Subject line: “Return Request: [Your Order Number]”
• Your order number
• Item(s) you wish to return
• Reason for return
• For exchanges: specify replacement items

Step 2: Receive Return Authorization

We’ll email you within 2 business days with:

• Return authorization
• Shipping instructions
• Our return address

Step 3: Package Your Return

Securely pack the item(s) in their original packaging with all tags and accessories included.

Step 4: Ship Your Return

Send the package to our address using a trackable shipping service:

Wolf-Garden Shop
68 White Hart Ln
Chelmsford, GB CM8L 8OQ

Refunds & Exchanges

Refund Process

Once we receive and inspect your return:

• We’ll process your refund within 5 business days
• Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Please allow 5-10 business days for the refund to appear in your account

Shipping Costs

• Our error (wrong/damaged item): We cover return shipping
• Other returns: Customer responsible for return shipping
• Original shipping fees are non-refundable

Exchanges

To exchange an item:

• Follow the standard return process
• Specify your preferred replacement item
• If the new item costs more: we’ll invoice the difference
• If it costs less: we’ll refund the difference

Need Help?

Our gardening enthusiasts are here to assist with any questions about shipping or returns. Contact us at [email protected].

Thank you for choosing Wolf-Garden Shop for your gardening needs. We’re rooting for your garden’s success!