Welcome to Wolf-Garden Shop (“we”, “us”, or “our”). We are committed to protecting your privacy as carefully as we nurture our plants. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wolfsgardenshop.com or make purchases from our premium gardening collection.

1. Information We Collect

To help your garden grow with our products and services, we collect:

  • Personal Information: When you create an account, place an order, or contact us, we collect your name, email address, shipping address, payment information, and phone number (for delivery purposes).
  • Transaction Details: Information about the plants, tools, and accessories you purchase, including order value and shipping method.
  • Browsing Data: Like many garden paths, our website uses cookies to track your journey through our product categories (from perennials to bonsai) and improve your shopping experience.
  • Device Information: We may collect data about the device you use to access our shop, including IP address, browser type, and operating system.

2. How We Use Your Information

We use your information as carefully as we select our premium plants:

  • To process and fulfill your orders for gardening supplies
  • To provide customer support for your horticultural needs
  • To improve our website and product offerings
  • To send you relevant gardening tips, promotions, and updates (only with your consent)
  • To prevent fraud and ensure payment security
  • To comply with legal obligations regarding plant shipments

3. Data Sharing and Disclosure

We treat your data as carefully as we package our delicate bonsai shipments:

  • Service Providers: We share necessary information with payment processors, shipping carriers, and IT service providers to complete your orders.
  • Legal Requirements: We may disclose information when required by law, particularly regarding international plant shipments.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.
  • We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we ship globally (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your data with the same care we give our premium gardening tools:

  • 256-bit SSL encryption for all transactions
  • PCI-DSS compliant payment processing
  • Regular security audits of our systems
  • Limited access to personal data within our organization

While we implement these robust measures, no internet transmission is completely secure. We encourage you to use strong passwords and protect your login details.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill your gardening orders
  • Comply with legal obligations (especially for plant import/export records)
  • Resolve disputes and enforce our policies

7. Your Rights

As a valued member of our gardening community, you have the right to:

  • Access and receive a copy of your personal data
  • Correct inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Object to or restrict certain processing
  • Withdraw consent for marketing communications
  • Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

Our website uses cookies – small data files that help your browsing experience grow:

  • Essential Cookies: Necessary for our shop to function (e.g., shopping cart)
  • Performance Cookies: Help us improve our website by analyzing visitor behavior
  • Marketing Cookies: Used to show relevant gardening ads (with your consent)

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

9. Children’s Privacy

While we offer children’s gardening tools, our website is not directed at individuals under 16. We do not knowingly collect personal information from children without parental consent.

10. Changes to This Policy

We may update this policy as our garden grows. Significant changes will be notified through our website or email. We encourage you to review this policy periodically.

11. Contact Us

For any privacy-related questions about your gardening journey with us, please contact:

Wolf-Garden Shop
Data Protection Officer
68 White Hart Ln, Chelmsford, GB CM8L 8OQ
Email: [email protected]

Thank you for trusting Wolf-Garden Shop with your gardening needs and your personal information. We’re committed to protecting both with equal care.