Welcome to Wolf-Garden Shop’s FAQ section, where we’ve cultivated answers to help your shopping experience blossom. Below you’ll find solutions to common queries about our premium gardening products and services.
Product Questions
What types of plants do you specialise in?
Our botanical collection focuses on quality perennials, shrubs, bamboos, grasses, climbers, and conifers. We’re particularly proud of our bonsai selection and eco-friendly plant options. All plants are carefully selected for health and vitality before shipping.
Are your gardening tools suitable for beginners?
Absolutely! We offer tools for all skill levels, from children’s gardening sets to professional-grade cutting and digging tools. Our product descriptions clearly indicate difficulty levels, and we’re happy to advise beginners on starter kits.
How do I care for glazed pots and planters?
Our glazed pottery is frost-resistant but benefits from winter protection in harsh climates. Ensure proper drainage and use our specialist planters’ feet (available in Connectors & Accessories) to prevent waterlogging.
Ordering & Delivery
What are my delivery options?
We offer two cultivated delivery services:
- Standard Shipping (£12.95): 10-15 day delivery via DHL/FedEx with careful plant handling
- Free Shipping (orders over £50): 15-25 day eco-friendly delivery via EMS
Note: Some Asian countries and remote regions may have plant import restrictions. Tools and irrigation systems ship globally without limitations.
How are plants packaged for shipping?
Our horticultural team spends 1-2 days preparing each order with specialist care:
- Plants are inspected and packed with moisture-retaining materials
- Root systems are protected with biodegradable wraps
- Fragile items receive custom cushioning
- Tools are quality-checked and securely wrapped
Payments & Accounts
What payment methods do you accept?
We accept all major payment options to help your garden grow:
- Visa
- MasterCard
- JCB
- PayPal
Can I change my order after payment?
We process orders quickly to ensure fresh plant delivery, but if you need to modify an order, please contact [email protected] within 4 hours of ordering with your request. We’ll do our best to accommodate changes before dispatch.
Returns & Guarantees
What is your returns policy?
Our Happiness Guarantee allows 15-day returns from delivery date:
- Plants must be in resalable condition
- Original packaging required for tools/equipment
- Contact us first at [email protected] for return authorization
Special Note for Living Plants: We understand plants are living things. If your plant arrives damaged or fails to thrive due to transit issues, contact us immediately with photos for replacement options.
What if my bonsai or conifer arrives unhealthy?
Our specialist specimens receive extra care, but if issues occur:
- Photograph the plant in its arrival condition
- Keep all original packaging
- Email our bonsai specialists at [email protected] within 72 hours
Still have questions blooming in your mind? Our gardening consultants are always ready to help your ideas take root.
Email: [email protected]
Wolf-Garden Shop, 68 White Hart Ln, Chelmsford, GB CM8L 8OQ